Penn State email is now in Outlook as part of Microsoft Office 365.Note that the quote prefix character (usually ">") is applied only to plain text messages. When you enable this option and reply to an HTML message, the quoted message is prefaced with a blue line. In the Replies and forwards section (about halfway down the dialog), choose Prefix each line of the original message.Tried resetting view to defaults - Result = Fail, same issue. Rename the folder ~/Library/Containers/com.microsoft.outlookI decided to try contribute a solution that I could not find anywhere else.This issue had occurred before on the user's Mac, where previously I had restored his view to defaults which did resolve the issue the first time, unfortunately the second time I was not so lucky.Outlook 2016 for Mac - when reading pane is set to right, the column to the left that contains a list of messages will appear blank, that is, the headings for groups will be present and the list items are blank that would normally give you the message's subject, sender and message preview.The problem was not evident in a second account that existed prior to troubleshooting (same Outlook profile).Only the message list column is blank, the content of the messages is still visible in the reading pane.Troubleshooting Attempted and finally the Solution Unlike Outlook for Windows, you can change the reply header format.To access the options in Outlook for Mac, click on Outlook in the top bar and choose Preferences from the menu then click Composing.The only reply format option is to indent the original message (or not). This setting can be different for HTML and plain text messages.
Logged onto the Mac using a different user, set up a profile in Outlook - Success! No issue present here, which helped me conclude the problematic file must be isolated to the user's profile. Created a new Outlook profile and set up a different e-mail account - Result = Fail, same issue. Created a new Outlook profile - Result = Fail, same issue. Using adobe cc cleaner macThe added bonus is that items in the list were no longer blanked out. However, Outlook promptly recreates this folder after launching.I was presented with the colorful / classic choice when opening Outlook and the profile and data were still intact after completing this selection. Plist file within this folder.
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